Redstar Audio takes great pride in the durability, quality and reliability of our products, and reflect our commitment to the many artists who put their trust in our company every day.

In summary, every cab is covered by a 2-year transferrable warranty on the construction and workmanship of our speaker cabinets.  The drivers are warranted by their original manufacturer. These shipping charges for the replacement components are covered under this warranty upon receipt and inspection of the failed component(s).  The customer is responsible for all shipping charges, including adequate insurance, for returning defective parts to us, and these charges are not eligible for refund or reimbursement.

Additionally, every customer may evaluate our products for up to seven days under our Trial Evaluation Program.  A customer may return a cab for full refund as long as it is in good working order, does not show evidence of abuse, and has nominal cosmetic wear.  Cabs may be used in a live performance setting but must meet these conditions.  Cabs MUST be returned in original cartons with original packing materials and all accessories included.  The original purchase price, excluding shipping charges, is eligible for refund.  The customer is responsible for all return shipping charges, including adequate insurance, and these charges are not eligible for refund or reimbursement.

Please read the following Terms and Conditions carefully to understand our comprehensive warranty, repair/replacement and Trial Evaluation programs.

REDSTAR AUDIO WARRANTY PROGRAM

Redstar Audio speaker cabinets are warranted for two years from time of purchase.  THIS WARRANTY IS TRANSFERRABLE.  It covers all mechanical aspects of the cabinet including drivers, wiring, electronics, and casters or wheels.  The cabinet shell is warranted for life against manufacturing defects.  Cosmetics of the cabinet including corners, grill and cabinet coating are not covered under the warranty replacement program.

Redstar Audio reserves to the right to deny or exclude any claim of warranty repair if there is suspicion of fraud or improper manipulation of the terms of our warranty program.  Additionally, any part or component submitted as a warranty claim may be required to be returned to Redstar Audio for inspection prior to the release of a new replacement part.  Return shipping charges and fees, including adequate insurance,  for defective components are the customer responsibility and are non-refundable.  All returned components will be inspected for abuse, misuse or damage due to extreme or excessive handling or play.  The inspection and subsequent determination of suitability of replacement is at the sole discretion of Redstar Audio.  We reserve the right to withhold the replacement in partial, or in full, for any reason according to the terms of this warranty program and our inspection process.  ANY DRIVERS OR ELECTRONICS SHOWING ANY SIGNS OF ABUSE OR MISUSE DUE TO OVERPOWERING, UNFILTERED ELECTRICAL SURGES, OR LONG-TERM PLAY UNDER EXCESSIVE AND/OR DESTRUCTIVE VOLUME LEVELS OR POWER LOADS WILL NOT BE ELIGIBLE FOR REFUND OF PRE-PAID WARRANTY FEES.  Any owner suspected of submitting components for warranty replacement that are fraudulent or non-original equipment will be subject to termination of their warranty coverage at the sole discretion of Redstar Audio.

Redstar Audio makes no other claims, guarantees or warranties, written or verbally, beyond what is described here.  Redstar Audio will  not be held liable for any damages, fees or loss of wages or income associated with the use of it's products.

Redstar Audio reserves the right to modify, amend, or otherwise change and/or cancel this warranty program for any reason, without notice or announcement.

REDSTAR AUDIO TRIAL AND RETURN PROGRAM

Redstar Audio speaker cabinets may be used for seven (7) calendar days after receipt by the customer, as documented by the shipping carrier, for purposes of evaluation   This seven day evaluation period is extended to all products unless specifically declared otherwise at the time of sale.  Customers are permitted to return their cabinet for a full refund of their original purchase price, excluding shipping charges.  Refunds are permitted for any reason.  The following conditions apply to the Trial and Return Program:

Customer must contact Redstar Audio for a RA (Return Authorization) number prior to submitting a product for return.  Products submitted for return and refund must be received by Redstar Audio no-later than fourteen (14) days after date of original receipt by the customer as documented by the shipping carrier.  ANY PRODUCT RECEIVED FOR REFUND BEYOND THIS 14 DAY PERIOD MAY BE DENIED REFUND AT THE DISCRETION OF REDSTAR AUDIO.

Customer must return the product in original packaging with all documentation and accessories included.  Products returned in non-original packaging will be denied acceptance under our program and will be refused delivery by Redstar Audio.  REDSTAR AUDIO WILL NOT ACCEPT ANY CABINETS RETURNED IN NON-ORIGINAL OR INCOMPLETE PACKAGING.  Customer is responsible for all charges and fees related to return shipping of their product to Redstar Audio prior to refund.  ANY DAMAGE OR LOSS DURING RETURN SHIPPING IS THE SOLE RESPONSIBILITY OF THE CUSTOMER.  Shipping fees, charges and any and all related expenses of any kind or nature related to shipping are non-refundable and non-negotiable.  If a product is refused acceptance under our our Trial and Return Program, it is the customer's responsibility to secure shipping back to their location.  Redstar Audio will not pay for return shipping to the customer of denied products, and is not liable for any fees related to their return.

Products returned for refund must be in good working order, with nominal cosmetic wear.  All drivers, electronics, fixtures and mechanical components must be in good working order, free of damage, and must show nominal cosmetic wear.  All products will be inspected both visually and mechanically to verify they are in good working order and fully functional without defects.  Any product which shows any indication of abuse, misuse, over-powering or over-amplification, electrical surge, or any damage due to extreme volume beyond specified ratings will be denied a refund as part of this program.  Customers are permitted to use their product in a live performance environment as part of this evaluation program.  However, all product returned for refund will be subjected to the same criteria and evaluation upon arrival.  The inspection and evaluation of each product for refund is at the sole discretion of Redstar Audio, or it's authorized affiliates or dealers.  Redstar Audio makes no guarantees or warranties, expressed or implied, that any product will be suitable for refund in part or in whole.

For products that are accepted for return, a refund will be issued within thirty (30) business days in a form of payment at the discretion of Redstar Audio. 

Redstar Audio reserves the right to modify, change or alter this program or any of it's policies, at any time, without notice.